A Man Without a Smiling Face Must Never Open a Shop

“A man without a smiling face must not open a shop”. This Chinese proverb reminds us of the basics of customer service. Positive customer experience is impossible without friendly and helpful staff. What else should you remember when you are about to open a shop or a small business?

Your smile is a messenger of your good will. Your smile brightens the lives of all who see it. To someone who has seen a dozen people frown, scowl, or turn their faces away, your smile is like the sun breaking through the clouds. Especially when someone is under pressure from his bosses, his customers, his teachers or parents or children, a smile can help him realize that all is not hopeless- that there is joy in the world. If A Picture Says a Thousand Words, A Smile Says The Nicest Thousand Words In The Universe.

Listen to your customers
Pay attention at what customers like and what they don’t like. Care about their interests and requests. Ask for their opinion about your shop, ask what they like about your competitors. If you are really interested in you customers’ opinion, the information will allow you to direct your business down the road of success.

Be grateful to your customers

Appreciate your customers for having interest in your products, for their opinion, for their advice. When customers feel appreciated, they are more likely to continue shopping at your place. It is easy to open a shop but gaining customers’ love and loyalty is a hard everyday job. You must love your customers to have their love in return.

                           Hercules Seizure Mahaan 

                                                 The Darkman
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